Technical Support and Customer Service
At ManTong, we always put our customers' needs first.
Whether you are experiencing a technical problem or need more information about a product, our support team is here to provide you with expert assistance.
Customer Satisfaction is ManTong's Priority
Whether you are experiencing a technical problem or need more information about a product, our support team is here to provide you with expert assistance.
01
Comprehensive Support
From product usage guidance to addressing any concerns, our dedicated team is here to assist you every step of the way.
02
Quality Assurance
We stand by the quality of our products. Should you encounter any issues, we offer a hassle-free replacement or refund policy.
03
Personalized Assistance
Each client is unique, and so is our approach. We tailor our services to meet your specific needs or preferences.
04
Effective Solutions
We value your time. Our customer service team is committed to providing prompt and effective solutions to your inquiries.
Productivity
We are committed to improving productivity and ensuring that every project is delivered on time and to the highest standards.
Through precise project management, efficient resource allocation and intelligent workflows, we ensure that your needs are prioritized and that delivery times are reduced and project benefits are maximized through efficient production methods.
High-Quality Products
We always insist on innovation and quality and are committed to providing customers with long-term stable projection equipment, ensuring that every solution meets international quality standards.
Manufacturing Equipment
To ensure high-quality and efficient production of our products, we have invested in industry-leading production equipment.
Advisory Service
Our consulting team will provide detailed technical advice and recommendations based on your project requirements, helping you to optimize your project design and implementation path to ensure that your projection system achieves the best results.
Quick Response
Whether it's an equipment failure, a system issue or a technical inquiry, we provide professional support as soon as possible to ensure that your project is not jeopardized by any delays.
After-Sale Service
Our after-sales team will follow up on a regular basis to provide equipment maintenance, technical upgrades and training services to help you make the most of our products and maintain optimal performance.
After-Sales Service Process
To ensure a seamless experience, our after-sales service process is straightforward and customer-friendly.
Customer Feedback
Your feedback is invaluable to us. It helps us improve our products and services continuously.
ManTong's After-Sales Services
At ManTong, we focus not only on project delivery but also on providing long-term, ongoing support to our customers.
Our after-sales service system is designed to ensure that every customer receives the best experience and support during the use of the equipment.
01
Warranty & Repair Services
- Purchased products are covered by a warranty for a certain period of time to ensure that any problems that occur during the warranty period are repaired in a timely manner.
- If equipment failure cannot be repaired, we will provide equipment replacement to ensure that your system is back to normal operation.
02
Regular Maintenance & Inspection
- Regular inspection and maintenance of equipment to ensure that it operates in the best condition.
- Optimize the operating status of the system to improve performance and extend equipment life.
- Identify and resolve potential faults in a timely manner to reduce equipment downtime.
03
Software Updates & Technical Upgrades
- We regularly release software updates to provide more features and improve system stability.
- We provide compatibility upgrades when hardware is updated and iterative, ensuring that your equipment is not rendered technologically obsolete.
04
Emergency Support
- Provide 24/7 technical support to ensure timely help at all times.
- Reduce waiting time for on-site service by quickly identifying and resolving equipment problems through remote technical support.
- For problems that cannot be resolved remotely, we will dispatch technicians for on-site repairs to ensure that the system is restored as soon as possible.
FAQs
One-Stop Projection Solution Provider Since 2011
How to Write an Interactive-Effect Video Customisation Script ?
① Project Background: Briefly introduce the context in which this interactive scene will be used (e.g., exhibition, museum,
event space, children's area). Example: This scene is part of the “Underwater World” zone in a children's science museum,
designed to be engaging and exploratory.
②Visual Style / Atmosphere: What kind of visual mood are you aiming for? Please describe the color scheme, style, and any
references. it should focus solely on describing the visual aspects of the scene, supported by relevant charts or reference
images.
③ Interaction Points Overview：List each interactive hotspot along with the effect you'd like to trigger when the user
touches or clicks the area. example: when player touch the clownfish, it will swims away with bubble trail (animation effect)
and produce the bubble sound ( sound effect requirement )
④ Static Visual Reference：including but not limited to background image/video, a list of major visual elements (e.g., coral,
rocks, seaweed, fish), which elements should be interactive?
What's the application of Immersive projection ?
It can be used in various venues, such as art exhibition, entertainment venues, educational institution, Wedding hall /Banquet/Bar,Yoga Studio and so on. It often involves advanced projection techniques, multimedia content, and interactive elements to engage and captivate the audience's senses.
What's Immersive Projection ？
Immersive projection refers to a technology that creates a captivating and all-encompassing visual experience for viewers by projecting images or videos onto large surfaces, such as walls, floors, or even entire rooms. This technology aims to immerse the audience in a simulated environment, blurring the boundaries between the physical and virtual worlds.
What information do you need to know before making the proposal/solution?
We know that everyone wants to know the price, but the price of our products is determined by many factors since most of our products are custom, so no ready price list. In order to fast understand what you need, can you send us an inquiry like this?
For example: I am really interested in your immersive projection products, we are a company in the USA and want to install some in my restaurant. It is about 50 meters long, and 5m in width. Projection size you can decide but the length should be not less than 20 meters. We want some content about SeaWorld because our place is all about the sea. Thank you.
Are you trader or manufacturer ?
We are direct manufacturer who specialize in providing one-stop solution for different outdoor & indoor projection project with our stable software and qualified projectors
Contact Us to Start Your Interactive Projection Journey
Contact us now to discuss how to create innovative projection solutions for your space.
Kaida Business Center, Shixin Road, Panyu District,Guangzhou City, Guangdong Province, China.
ManTong
ManTong
ManTong